Return & Refund Policy – Scottsdale Car Care & Speed Shop

Last updated: August 2025

At Scottsdale Car Care & Speed Shop, we value your satisfaction and aim to provide high-quality automotive products and services. If you are not fully satisfied with your purchase, our return and refund policy makes the process simple and transparent.

1. Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, uninstalled, and in their original packaging.

  • Products showing signs of installation, wear, or damage not caused by us are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Special-order or custom-made parts

  • Electrical components once opened or installed

  • Services or labor performed

  • Clearance or final sale items

3. Return Process

  1. Contact Us – Email info@scottsdalespeed.com with your order number and reason for return.

  2. Approval – We’ll confirm eligibility and provide return instructions.

  3. Ship Back – Send the item(s) to the provided return address.

  4. Inspection – Once received, items will be inspected before a refund is issued.

4. Refunds

  • Refunds are issued to the original payment method within 5 business days after we receive and inspect the returned product.

  • Original shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The product arrived defective or damaged, or

    • We shipped the wrong item.

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery. We will arrange a replacement or refund at no cost to you.

7. Contact Information

For returns, refunds, or questions about this policy, please contact:
Scottsdale Car Care & Speed Shop
Email: info@scottsdalespeed.com
Phone: (480)284-5488

Privacy Policy – Scottsdale Car Care & Speed Shop

Effective Date: 09/15/2025

At Scottsdale Car Care & Speed Shop (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our ads, forms, or landing pages.

1. Information We Collect

When you submit a form or interact with our TikTok lead ads, we may collect:

  • Name

  • Email address

  • Phone number

  • Vehicle information (if provided)

  • Any other details you choose to share

2. How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries

  • Schedule appointments or consultations

  • Provide quotes, promotions, or service updates

  • Improve our services and marketing efforts

3. How We Share Your Information

We do not sell your personal information. We may share your information only with:

  • Trusted service providers who help us manage appointments, email communications, or advertising (under strict confidentiality agreements)

  • As required by law or legal process

4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Your Rights & Choices

  • You may opt out of receiving marketing messages at any time by following the instructions in our emails or texting “STOP” to SMS communications.

  • You may request access to, correction of, or deletion of your personal data by contacting us (see Section 7).

6. Cookies & Tracking

Our ads and landing pages may use cookies, pixels, or similar technologies to measure performance and improve targeting. These may collect anonymous data such as device type, browser, and interactions with our ads.

7. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:
Scottsdale Car Care & Speed Shop
9550 N 90th St. Bldg D101, Scottsdale AZ 8528
Email: info@scottsdalespeed.com
Phone: +1 (480)284-5488